For iPhones and recent Samsung phones, your memories are encrypted and stored on the flash memory chip soldered to the logic board. The chip can’t simply be taken off and data extracted. The only way to access the data is to make the logic board work well enough to natively decrypt the chip.
Our approach is to perform open-ended troubleshooting and microsoldering to identify and correct faults on the logic board to bring the dead phone back to life enough to provide a path to your data.
Once the phone can boot, we extract the data and create a backup. Then we go one step farther and parse your backup for you so that we can deliver useful information---folders containing all your pictures and videos, your notes, contacts, and text messages. We deliver the parsed data and the backup to you via a custom usb drive.
For earlier Android phones, the data is not stored encrypted and we can do ‘chip-off’ data recovery and extract your data directly from the chip. After data recovery, you will receive your phone back. Depending on what was wrong with your phone, the phone itself may be functional. If we can’t get your data, then you don’t pay.